Refund policy

Please choose carefully before purchasing. Curt’s Performance Fabrication does not accept returns, exchanges or refunds for change of mind, incorrect product selection or a customer no longer requiring an item.

Parts cannot be returned after they have been installed, test-fitted in a way that marks or damages them, used, operated, welded, cut, modified, coated or otherwise altered.

We do not accept returns for damage or faults caused by incorrect installation, unsuitable vehicle setup, misuse, neglect, accident, competition or motorsport use, or modifications made after delivery.

Customers are responsible for checking product dimensions, specifications, compatibility and intended application before purchasing. Please contact us before ordering if you require assistance with product selection.

Custom-fabricated, personalized and made-to-order products cannot be cancelled, returned or exchanged once materials have been ordered or fabrication has commenced.

Products manufactured to measurements, drawings, specifications or instructions supplied or approved by the customer cannot be returned because of incorrect customer-supplied information. This does not apply where the product is faulty or does not match the specifications agreed with Curt’s Performance Fabrication.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If an item arrives damaged, is faulty, is materially different from its description or is not the item ordered, please contact us as soon as reasonably possible at curtsperformancefabrication@gmail.com.

Please include your order number, a description of the issue and clear photographs. We may request further information so we can assess the item and determine the appropriate remedy.

Depending on the circumstances and your rights under Australian Consumer Law, the available remedy may be a repair, replacement or refund. Nothing in this policy limits or excludes any rights or remedies available under Australian Consumer Law.

Do not return an item without contacting us first. Returns sent without prior approval may not be accepted.

If a return is approved, we will provide return instructions. Items should be securely packaged to prevent damage in transit. Where goods are confirmed to have a major failure or were incorrectly supplied, Curt’s Performance Fabrication will cover reasonable return costs as required by law.

Returned products will generally be assessed within five business days of receipt. If a refund is approved, it will be issued to the original payment method, generally within five business days after assessment. Your bank or payment provider may require additional processing time.

Please contact us immediately if you need to cancel an order. Orders that have already been dispatched cannot be cancelled. Custom and made-to-order products cannot be cancelled once materials have been ordered or work has commenced.

Curt’s Performance Fabrication

Email: curtsperformancefabrication@gmail.com

Phone: 0402 512 594