Shipping policy
Shipping Policy
Order processing and fabrication times
Curt’s Performance Fabrication is a working automotive fabrication workshop. Many of our products are manufactured, prepared or finished to order rather than mass-produced.
Unless a different lead time is shown on the product page, please allow approximately 1–2 weeks for your order to be prepared and dispatched.
We aim to complete orders earlier whenever possible. During periods of high workshop demand, we will contact you promptly if we expect the stated timeframe to be materially affected.
Custom and large fabricated products
Custom components and larger fabricated products, including tanks, intercoolers, exhaust components and products requiring specially ordered materials or cores, may have longer lead times.
An estimated timeframe will be shown on the relevant product page or confirmed with the customer before the order proceeds.
Depending on workshop demand and supplier availability, custom projects may require 4–6 weeks or longer.
If materials have already been ordered or fabrication has commenced, custom and made-to-order products cannot be cancelled because of the previously advised lead time.
Please refer to our Return and Refund Policy for further information.
Shipping within Australia
We currently ship within Australia.
Available shipping options and charges are displayed at checkout where applicable.
Oversized, unusually shaped or custom-fabricated products may require an individual freight quote. If this applies, we will contact you before dispatch.
Delivery time is additional to the order preparation or fabrication time. Carrier delivery times vary depending on the destination, parcel size and selected service.
Tracking
Where tracking is available, tracking details will be sent to the email address supplied with the order after dispatch. Tracking information may take a short time to become active in the carrier’s system.
Local pickup
Local pickup from our Hallam, Victoria workshop may be available by prior arrangement. Please wait until we confirm that your order is ready before attending the workshop.
Delivery details
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected.
We cannot guarantee that an address can be changed after an order has been dispatched.
Additional freight charges resulting from an incorrect or incomplete address may be payable by the customer.
Delayed, lost or damaged deliveries
Once an order has been dispatched, delivery timeframes are controlled by the carrier and may occasionally be affected by delays outside our control.
If your order is significantly delayed, lost or arrives damaged, please contact us at curtsperformancefabrication@gmail.com with your order number. If an item arrives damaged, please retain the packaging and provide clear photographs so we can assist with the carrier investigation and determine the appropriate resolution.
International shipping
International shipping is not currently available through our online checkout.
Please contact us before ordering if you are located outside Australia.
Contact
For questions about shipping, collection or order lead times, contact:
Curt’s Performance Fabrication
Phone: 0402 512 594